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Flight Centre NZ

Discovering which messaging resonates the most across key audiences

CHALLENGE

Generating breakthrough brand building

Flight Centre recently launched a new brand campaign with two key objectives:

  • Build brand affinity with their global audience
  • Tailor creative messaging to each market to discover what resonates most with Kiwi audiences
With the severe impact of COVID-19 travel restrictions, Flight Centre was looking for a research solution that was both cost effective and efficient.
SOLUTION

Connecting Flight Centre to real consumer perceptions

In close collaboration with Flight Centre, we interviewed New Zealanders who had travelled internationally in the past 2 years, or who were planning to travel internationally in the coming 2 years.

Twelve different creatives showcasing a fun and excitable side of the brand were tested, in order understand which idea resonated most with different audience groups.

Each respondent answered a series of questions providing qualitative feedback and selecting their favourite creative.

OUTCOME

High-impact brand messaging

By continuously checking in with their audience, the client was able to launch new, high-impact brand messaging.

Deeply understand audience groups

They learned how each creative resonated with various audiences based on gender, age groups, and lifestage.

Align messaging to
each market

They were able to narrow down which ideas were best to go to market with, and eliminate those that didn’t resonate.

Build brand awareness across multiple mediums

With bespoke research, Flight Centre were able to target and personalise their campaign ideas across various media channels with various audiences in mind.

75% said the creatives were easy to understand

69% of respondents could instantly relate to the message and felt ‘excited to travel again’.

Flight Centre logo

110% recommend Pureprofile

“I would 110% recommend Pureprofile and have done so already. Their ability to understand our needs and turn them around in a fast and cost effective way was outstanding and I will not hesitate to use Pureprofile and the team again.”

Jodie Burnard, General Manager Marketing NZ

Flight Centre logo

110% recommend Pureprofile

“I would 110% recommend Pureprofile and have done so already. Their ability to understand our needs and turn them around in a fast and cost effective way was outstanding and I will not hesitate to use Pureprofile and the team again.”

Jodie Burnard, General Manager Marketing Nz – Leisure & Corporate Flight Centre Nz

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