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IT team research reveals cost of fixing human errors

Originally published: Australian Cyber Security Magazine, 7 March 2025

New research released this week by Tanium highlights the need for automation to mitigate human error, improve security, and reduce burnout. The Impact of IT Operations Automation on the Morale, Productivity, and Security Posture of IT Teams report reveals that 43% of Australian IT teams are wasting up to 20 hours per month fixing human errors, with 17% dedicating at least three days to resolving mistakes.

When asked about automation’s role, 75% of IT workers agreed automation could help reduce burnout, an issue that has affected 69% of IT teams in the last six months. Additionally, more than 78% believe automation tools can improve overall security by shortening patch cycles, reducing vulnerability exposure, and improving incident response.

The research was commissioned by Tanium and conducted by Pureprofile between October 8 – 15, 2024, surveying 110 Australian-based professionals working at companies employing over 1,000 people.

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